Frequently Asked Questions
What are the shipping costs and how long does delivery take?
You can currently benefit from our limited-time offer: Shipping is completely free for a short time – on all products!
Since each product is individually manufactured after your order, the processing time is usually 3-5 working days .
Shipping then takes place with the following delivery times:
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Germany: approx. 1–2 working days
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EU countries: approx. 2–7 working days
Once your order has been shipped, you will receive a shipping confirmation with a tracking link via email. Should any delays occur due to individual production, we will of course inform you immediately.
How do the sizes run?
Our clothing is true to size. Simply order your usual size. For added assurance, please refer to our size chart on the product pages.
What are my return rights?
Since our products are individually manufactured according to your order, a regular return or refund is unfortunately not possible.
However, should a legitimate defect occur (e.g. printing error or material defect), you can submit a complaint within 60 days of shipment .
To do this, send us an email to info@onyxcoreshop.com with:
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a clearly recognizable photo of the defect
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(if available) the product ID
We will carefully review your case and offer you a suitable solution – for example, a free replacement or reprint .
Where are your products manufactured?
Our products are manufactured in Germany and individually produced after your order to ensure high quality and short delivery routes.